Taxi marshals were introduced for queue management; it has long been a problem at taxi ranks throughout the country that people were forever pushing their way in to queues causing friction and fights. Police were having to deploy their limited resources to cover taxi ranks while other patrols were stretched trying to deal with problems elsewhere.

With the introduction of taxi marshals in one fell swoop this stopped most of trouble in the ranks as they organised queues stopping the aggravation that led to trouble in the ranks. This has been made possible in Dunfermline through the work of Susan Hughes and Diane Brown of Dunfermline BID

STV reported in February 2009

The taxi marshal service in Dunfermline is helping to keep revelers safe. Police officers have said that the behaviour of people on a night out in the town centre has improved at the ranks since the marshal service was introduced last year.
The funding for the service was secured by Dunfermline north locality manager Dave Paterson in December.

Inspector Ian Paterson of Fife Police said in a statement: "It has been evidenced in Dunfermline and in other town and city centers elsewhere in Scotland that the presence of marshals leads to a reduction in assaults and other antisocial behaviour at taxi ranks.

"Ensuring that the public can visit Dunfermline and feel confident that they can do so in a safe and welcoming environment is vital to both the local economy and community and is well supported by this valuable service."
The marshals are employed by a local security company Crossguard and work in teams at the ranks on Carnegie Drive and St Margaret's Street.

They are easy to spot with their distinctive high visibility jackets”